MSP Support Consultant|

At Hero, we have a clear ambition: to build the largest, finest, and best company and MSP in the flexible staffing market.

To turn that ambition into reality, our MSP operation needs to run like clockwork. And that is where you come in.

As an MSP Support Consultant, you are not just a background supporter, but a crucial link in the day-to-day running and scaling of our MSP services. This is a substantive entry-level role with real responsibility and a clear growth path towards MSP Consultant.

What is MSP at Hero?

MSP stands for Managed Service Provider. Simply put, we help organisations gain control over the hiring of external talent, such as freelancers, suppliers, and interim professionals.

Where other MSP parties focus primarily on administration, we bring clarity, oversight, and direction, even in the complex world of external hiring.

MSP at Hero means:

• no rigid frameworks
• no standard solutions
• tailor-made work, ownership, and quality

Within Hero's MSP team, as MSP Support Consultant you ensure that processes are correct, information is reliable, and agreements are fulfilled. And that is exactly where you make the difference.

What will you do as an MSP Support Consultant?

As an MSP Support Consultant, you are the engine behind the MSP operation. You make sure everything runs smoothly, accurately, and keeps improving.

Your responsibilities include:

• Supporting the MSP team in daily operations
• Processing, following up, and monitoring requests within the MSP process
• Chasing and following up on registrations and outstanding actions
• Creating and maintaining reports (progress, capacity, and performance)
• Recording and structuring administrative and operational information
• Preparing presentations and overviews (including PowerPoint)
• Collecting, analysing, and structuring data and information
• Identifying bottlenecks and actively contributing ideas for process improvements

In short: you safeguard the quality of our MSP services and consistently find ways to pleasantly surprise the client.

You do not need to know everything yet, but you do need the drive to learn everything.

You thrive on structure, overview, and getting things organised properly. You spot work that needs doing, take it on, and already think one step ahead.

In addition, you recognise yourself in the following:

• HBO working and thinking level
• 0–3 years of work experience in a support, administrative, or operational role
• Clear and professional communication style, both verbal and written
• Structured way of working and the ability to maintain overview
• Proactive, responsible, and not afraid to take initiative
• You are comfortable asking questions and open to feedback
• You quickly learn new processes, systems, and ways of working
• Affinity with services, recruitment, staffing, or hiring is a plus
• Good command of the Dutch language (English is a plus).

Hero is not a standard recruitment or MSP organisation.

We go for The Perfect Match. Every single time. We only put forward candidates we would hire ourselves.

At Hero, we believe every organisation is unique. That is why we do not offer standard solutions, but tailor-made ones. With the powerful combination of Interim Professionals (IP) and Managed Service Providers (MSP), we bring expertise, scalability, and flexibility together in one solution.

Our approach is never a rigid framework: the client decides, and we deliver a solution that truly works. We listen carefully, think proactively, and adapt flexibly, without compromising on quality. That is the Hero way.

Our strength lies in our culture: ambitious, humble, hardworking, and collaborative. At Hero, we are true team players and you are given the space to operate at your best and continue to develop.

At Hero, it is all about The Perfect Match. Are you our perfect match?