Quality & Certifications|

This certificate is the internationally recognised standard for quality management systems. It confirms that Hero's processes meet high quality standards and is built on four pillars:

• Customer focus
• Engagement of employees and management
• Process approach
• Relationship management

This international standard focuses on environmental management systems. It helps organisations identify, prioritise, manage and systematically improve their environmental impact.

With this certificate, Hero demonstrates a clear understanding of both the risks and the opportunities in the area of the environment. In doing so, Hero gives shape to the environmental pillar of sustainable business.

This international standard for Information Security Management Systems (ISMS) provides a systematic approach to identifying, prioritising, managing and continuously improving information security risks.

With this certificate, Hero shows that it has information security firmly under control and handles confidential client and partner data with the utmost care.

This quality mark was developed for service providers acting as an intermediary or broker. It makes clear whether organisations meet the quality requirements that apply to this type of service.

The main objectives of the quality mark are:

• Reducing financial and tax risks
• Safeguarding the quality of service delivery
• Encouraging risk-based, process-driven working