Quality & Certifications|

This is the internationally recognised standard for quality management systems. It confirms that Hero’s processes meet high quality standards and rests on four pillars:

• Customer focus
• Involvement of employees and management
• Process approach
• Relationship management

This international standard focuses on environmental management systems. It helps organisations identify, prioritise, manage and systematically improve their environmental impact.

With this certificate, Hero demonstrates a clear understanding of both the risks and the opportunities in the environmental field. In doing so, Hero gives shape to the environmental pillar of sustainable business.

This international standard for Information Security Management Systems (ISMS) offers a systematic approach to identifying, prioritising, managing and continuously improving information security risks.

With this certificate, Hero demonstrates that it has information security firmly under control and handles confidential client and partner data with care.

This quality mark was developed for service providers acting as an intermediary or broker. It shows whether organisations meet the quality requirements that apply to this type of service.

The main objectives of the quality mark are:

• Limiting financial and tax risks
• Safeguarding the quality of service
• Encouraging risk-based, process-driven working

NEN 4400-1 is the standard behind the SNA quality mark. It provides independent proof that Hero pays taxes and social security contributions correctly and deploys staff in line with the law.

Hero is listed in the public SNA register, which protects clients from hirer and chain liability. The quality mark is independently audited every six months.