Implementation Manager|

Hero MSP is growing rapidly. Organisations want greater control over their external workforce, more transparency in costs and greater certainty around compliance. And that is exactly where you come in.

As an Implementation and Optimisation Specialist at Hero MSP, you turn complexity into structure. You lead implementation projects at major clients, optimise existing processes and ensure that Hero continues to sharpen its service delivery. You are not an executor. You are a specialist who creates lasting impact.

Hero places over 3,000 professionals and grows by an average of more than 40 percent per year. That calls for people who think along at a tactical and strategic level, are willing to set direction and are comfortable working in complex environments.

What is MSP?

MSP stands for Managed Service Provider. Hero fully relieves organisations of the burden of managing their external workforce: from supplier management and contract administration to compliance, spend analysis and process design. One central point of contact, complete transparency, maximum control.

What will you be doing?

• Leading implementation projects at new MSP clients
• Drawing up implementation plans, schedules and stakeholder analyses
• Advising HR, procurement and hiring managers on process design
• Analysing existing hiring processes and identifying opportunities for improvement
• Preparing and presenting management reports and optimisation proposals
• Monitoring SLAs, quality and progress
• Actively contributing to the further development of Hero's MSP proposition

• At least 4 years of experience in MSP, external hiring, supplier management or workforce solutions
• Demonstrable experience in guiding implementation or optimisation projects
• Bachelor's degree level of thinking and working
• Strong in stakeholder management and communication at all levels
• Analytical mindset and comfortable working with data and reports
• Structured and project-oriented approach
• Available 40 hours per week, full-time at the office at Schiphol

Hero is not a staffing agency. Hero is a recruitment agency that relieves organisations of the burden of finding and deploying the best interim professionals. With MSP as a growing specialism, Hero serves increasingly large clients on increasingly complex challenges.

Hero wants to be and remain the largest, finest and best company in the flexible labour market. That is not a marketing term. It is the standard against which every decision is measured. Your work contributes to that every single day.

At Hero, everything revolves around The Perfect Match. Are you our match?