Business Manager Schiphol WTC|

At Schiphol, you are right in the middle of the action. International allure, a fast pace, constant movement. Here, Hero is building steadily towards growth and professionalisation. We are on the eve of a new phase in which we will further professionalise our operations and accelerate growth. As Business Manager, you play a key role in this.

You ensure that the operation and the business are rock solid. That teams know what they do, why they do it, and how they can improve every single day. You safeguard the culture, bring structure, and make sure that results are never a coincidence, but the outcome of sharp leadership and clear choices.

As Business Manager at Hero, you are ultimately responsible for the smooth and powerful running of day-to-day operations. You are the connecting factor between people, processes, and commercial ambitions. From today's incident to structural long-term improvements: you maintain oversight and bring calm to an environment where pace is the standard.

Hero is growing fast. That calls for a leader who introduces structure without draining the energy from the room. Someone who understands that quality, culture, and commercial strength reinforce one another. You continuously ask yourself: how do we ensure this team performs at its best, today and six months from now?

You work closely with the Director of Hero Schiphol and serve as their right hand in translating vision and strategy into concrete action. You know what is happening within the team, sense where course corrections are needed, and have the courage to make decisions. Not as a controller, but as a leader. You are a culture carrier and uphold the Hero values with conviction.

We draw inspiration from the thinking of Patrick Lencioni. Trust, openness, commitment, and shared accountability form the foundation of how we work together. Reading his books, engaging in meaningful conversations, and applying these principles in practice is an integral part of this role.

Success in this position is reflected in a strong culture, a tightly organised operation, engaged colleagues, and a branch that is ready for the next phase of accelerated growth.

Ultimately responsible for the day-to-day operations of the Schiphol branch.

This is how you make an impact:

• Introducing and maintaining structure in a rapidly changing environment
• Continuously analysing and improving processes, performance, and collaboration
• Coaching, guiding, and developing teams and individual colleagues
• Identifying where job satisfaction, collaboration, or performance can be strengthened and actively steering towards improvement
• Safeguarding and actively embodying the Hero culture and values
• Sparring with the Director on strategy, growth, and organisational development
• Switching between operational details and the bigger picture, from coffee beans to recruitment and strategy

• Bachelor's or Master's level of thinking and working, preferably in business administration
• Experience within the recruitment industry
• Extensive experience in a leadership, operational role within a dynamic organisation
• Strong affinity with people management, organisational development, and company culture
• A coaching leadership style combined with clarity and decisiveness
• Analytically and process-oriented strong, with an eye for both people and results
• You are confident in your own skin and are not afraid to address colleagues when needed
• Commercially aware and able to connect operations with growth
• Interest in and affinity with the thinking of Patrick Lencioni (or the motivation to develop this further)

At Hero, we do things differently. We do not simply supply professionals, we create The Perfect Match. Every single time. That requires a strong operation and a strong culture.

Where others rely on rules and structures, we believe that culture is the foundation. We work from a basis of trust, openness, and shared accountability. Our processes support the work; they do not define it. People always come first.

Hero is ambitious, independent-minded, and continuously evolving. We build together, challenge one another, and keep each other sharp. We celebrate successes as a team and make growth visible, for clients, professionals, and colleagues alike. At Hero, everything revolves around The Perfect Match.