Business Manager|

In the historic centre of Hoorn, you will find one of the branches where Hero has been building hard since January 2023. We are growing fast, we are ambitious, and we are on the verge of a new phase with a leadership transition. As Business Manager, you play a key role in this. You ensure that operations run smoothly, that the culture remains tangible, and that teams can perform at their best in an environment that is constantly evolving.

As Business Manager at Hero, you bear ultimate responsibility for keeping daily operations running smoothly and powerfully. You are the connecting force between people, processes, and commercial ambitions. From today's incident to long-term structural improvements: you maintain overview and bring calm to an environment where pace is the standard.

Hero is growing fast. That calls for a leader who introduces structure without draining the energy from the team. Someone who understands that quality, culture, and commercial strength reinforce one another. You constantly ask yourself: how do we ensure this team performs at its best, today and six months from now?

You work closely with the Director of Hero Hoorn and serve as their right hand in translating vision and strategy into concrete action. You know what is happening within the team, sense where course corrections are needed, and are not afraid to make decisions. Not as a controller, but as a leader. You are a culture carrier and uphold the Hero values with conviction.

We draw inspiration from the ideas of Patrick Lencioni. Trust, openness, commitment, and shared accountability form the foundation of how we work together. Reading his books, engaging in deeper conversations, and applying these principles in practice is an integral part of this role.

Success in this position is reflected in a strong culture, a well-organised operation, engaged colleagues, and a branch that is ready for the next phase of accelerated growth.

Fully responsible for the day-to-day operations of the Hoorn branch.

This is how you make an impact:

• Introducing and maintaining structure in a rapidly changing environment
• Continuously analysing and improving processes, performance, and collaboration
• Coaching, guiding, and developing teams and individual colleagues
• Identifying where job satisfaction, collaboration, or performance can be strengthened and actively steering towards improvement
• Upholding and actively embodying the Hero culture and values
• Sparring with the Director on strategy, growth, and organisational development
• Switching between operational details and the bigger picture, from coffee beans to recruitment and strategy

• HBO or academic level of thinking and working, preferably in business administration
• Experience within the recruitment industry
• Extensive experience in a leadership, operational role within a dynamic organisation
• Strong affinity with people management, organisational development, and company culture
• Coaching leadership style combined with clarity and decisiveness
• Analytically and process-oriented strong, with an eye for both people and results
• You are confident in your own abilities and are not afraid to address colleagues when needed
• Commercially aware and able to connect operations and growth
• Interest in and affinity with the ideas of Patrick Lencioni (or the motivation to explore them further)

At Hero, we do things differently. We do not simply supply professionals, we create The Perfect Match. Every single time. That requires both a strong operation and a strong culture.

Where others rely on rules and structures, we believe that culture is the foundation. We work from a basis of trust, openness, and shared accountability. Our processes support the work, they do not define it. People always come first.

Hero is ambitious, independent-minded, and continuously developing. We build together, challenge one another, and keep each other sharp. We celebrate successes as a team and make growth visible, for clients, professionals, and colleagues alike. At Hero, everything revolves around The Perfect Match.